Our beautiful panoramic location surrounded by a wonderful natural landscape and mountain world is exactly the right thing in these challenging times, it works like balm for body, mind & soul.
Our motto is to feel good, but still take safety precautions.
Your most beautiful vacation by DISTANCE.
The safety of our guests is our top priority. For your protection, we have of course implemented all the necessary measures described below for you.
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To maintain the minimum distance in the dining room and a fixed reserved table for the entire duration of the stay.
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Maintain a distance of at least 1 meter from guests outside your own family / fellow travelers
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Mandatory wearing of FFP2 mask in all indoor public hotel areas. Children up to the age of 6 or persons with a doctor's certificate stating that they cannot wear a mask for health reasons are excluded.
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Freely accessible disinfection dispensers at all central points such as:
Hotel main entrance area, dining room, public toilet facility, on each room floor.
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Plexiglass protection at the reception, at the food counter and in the buffet area
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Regular ventilation in all required public spaces
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Regular disinfection of frequently touched objects and surfaces
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Adherence to hygiene rules during daily room cleaning and guest changes
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Guest instructions for behavioral recommendations to protect against Covid-19 in the form of
stickers, signs and floor markings at all key points.
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There is a trained Covid-19 officer in the hotel
We do our best to maintain all necessary hygiene & safety measures during your stay in our hotel.
In order to provide our guests with the best possible protection, we rely on the personal responsibility and assistance of each individual.
We therefore ask all of our guests to adhere to the measures listed above.
In addition, the current measures of the Federal Ministry apply.
We can only protect ourselves and others if we all help together.
Thank you very much,
Family Rohrmoser
SECURE BOOKING DURING "COVID TIMES"
*extraordinary times require extraordinary measures*
Covid-19 Cancellation conditions valid in winter 21/2022
(Cancellations are only possible in writing without exception!)
Free rebooking
instead of cancelling your vacation prematurely because of Covid-19 you can reebook your planned travel date
free of charge and we will credit your already paid deposit for your next stay with us.
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Cancellation fees Christmas vacations from 25.12.21 - 09.01.22 + semester vacations 05.02.22 - 28.02.22
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up to 14 days before arrival a free cancellation is possible
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13 days to 7 days before arrival 70% of the total price
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6 days to 1 day before arrival 100% of the total price
In case of early departure/delayed arrival/ non-arrival 100% will be charged
there are exceptions for Covid-19 restrictions *.
In the case of down payment repayments, 3% will be retained as a processing fee.
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For all other booking periods the following cancellation conditions apply in winter 2022
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up to 14 days before arrival 0% cancellation fee
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13 days to 7 days before arrival 70% of the total price
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6 days to 1 day before arrival 100% of the total price
In case of early departure/delayed arrival/ non-arrival 100% will be charged.
In the case of down payment repayments, 3% will be retained as a processing fee.
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Cancellation conditions for COVID-19 restrictions*
* travel warning of your home country for St. Johann im Pongau
* governmental quarantine order on arrival or for return travels from the province of Salzburg
* border closure
* lockdown in Austria
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up to 48 hours before arrival a free cancellation is possible (except Non-Flex-Rates**)
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from 47 hours before arrival and in case of NOT-arrival 100% of the total amount will be charged
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Travel cancellation insurance
There can always be an unforeseen situation why you need to cancel your vacation at short notice.
The European travel insurance offers despite pandemic status also a comprehensive insurance cover against
Covid-19 (eg Covid suspicion, illness, quarantine...)
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Further information can be found under this link www.europaeische.at
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**NOTICE:
Our cancellation policy does NOT apply when booking ''Non-Flex Rates''.
(the total amount is due on the day of booking and is NOT CANCELLABLE.
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(Translated with www.DeepL.com/Translator (free version)
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